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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Larry Travis

Larry Travis

April 10, 2025

5  out of  5
rating by Larry Travis
"Service was great, process was prompt/speedy and provider was able to provide answers to questions presented. Please with service."
We responded:
"Thank you Larry. We appreciate you allowing us to be your agency. Have a great week. "
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Timmy Bridgeman

April 9, 2025

5  out of  5
rating by Timmy Bridgeman
"I met the State farm staff at the taste of Flowood. It has been an excellent service experience since. Big shout out to Matt and the staff @ State farm..."
We responded:
"Thank you Timmy. The Taste of Flowood is such a great event. Thank you for trusting us with your home and auto insurance. "
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Vickye Jefferson

April 4, 2025

5  out of  5
rating by Vickye Jefferson
"Malcolm Houston and his team are always professional and get things done for me all the time. I totally appreciate and recommend them."
We responded:
"Vickye, thank you for the kind words and for trusting us with your home and auto insurance needs. Let us know if you ever need anything. "
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Gena Permenter

April 3, 2025

5  out of  5
rating by Gena Permenter
"The best staff… always friendly, helpful and responds quickly if you send message."
We responded:
"Thank you Gena. It’s always nice to hear from you. "
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James Lee

March 15, 2025

5  out of  5
rating by James Lee
"Tiffany has always been professional and very helpful! Thank you-Mrs. Lee"
We responded:
"Thank you Mrs Lee for trusting us with your home and auto insurance. We appreciate your comments and agree Tiffany is awesome. "
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Marcio Lopes

March 7, 2025

5  out of  5
rating by Marcio Lopes
"Malcolm and his team are professional, knowledgeable, and always go the extra mile. His team explains everything clearly, making the process smooth and stress-free. Highly recommend!"
We responded:
"Thank you for trusting us with your home and auto insurance needs. It is always great to have success stories. "
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Jennifer Mooneyham

March 6, 2025

5  out of  5
rating by Jennifer Mooneyham
"Top notch agent and staff! Malcolm Houston is always there when it matters most!"
We responded:
"Thank you Jennifer. It means a lot and I hope you are doing well. "
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John Thornton

March 4, 2025

5  out of  5
rating by John Thornton
"Great staff! Always very helpful and responsive to my needs."
We responded:
"Thanks John! Hope all is well . "
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Anna Axton

February 20, 2025

5  out of  5
rating by Anna Axton
"Great service!"
We responded:
"Thank you Anna!"
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Sam houston

February 20, 2025

5  out of  5
rating by Sam houston
"Great service!"
We responded:
"Thank you Sam "
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David Nations

January 13, 2025

5  out of  5
rating by David Nations
"Always have great service with someone, if I have a question or see a possible issue."
We responded:
"Thank you David for the kind words and for trusting us with your home and auto insurance needs. "
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cora sorrell

December 18, 2024

5  out of  5
rating by cora sorrell
"This office is the best they have been there for me In way I can’t ask for more they are awesome"
We responded:
"Thank you Cora. Merry Christmas and thank you for trusting us with your home and auto insurance needs. "
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Brenda Sartin

December 6, 2024

5  out of  5
rating by Brenda Sartin
"These are the sweetest bunch of people I know. Blessings for a wonderful Holiday Season. Love y'all"
We responded:
"Thank you Brenda! Merry Christmas to you and your family. "
Profile photo of Kay Newell

Kay Newell

November 26, 2024

5  out of  5
rating by Kay Newell
"They have put up with me for years! ✌️❤️😁"
We responded:
"We love you Kay! Happy Thanksgiving "
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Todd Parnell

November 26, 2024

5  out of  5
rating by Todd Parnell
"I have had the best experience with this office. Dealing with Matt has been awesome. After transferring to this office from another agent out of state, the experience has been a breath of fresh air and restored my confidence in State Farm. Matt is very prompt to answer any questions I have and assist to exceed expectations."
We responded:
"Thank you Todd. We are happy to have Matt and thankful for you trusting us with your home and auto insurance. Happy Thanksgiving !"
Profile photo of Cassie Kennedy

Cassie Kennedy

November 8, 2024

5  out of  5
rating by Cassie Kennedy
"Very knowledgeable, friendly and answered all my questions."
We responded:
"Thank you Cassie. It is always rewarding to hear good things from our clients. Have a great weekend and please visit us at our new location 2005 Station Cove, in Flowood near Hartfield school. "
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tim harper

October 31, 2024

5  out of  5
rating by tim harper
"Been a (home and auto) client for years and every time I need information or service they go above and beyond!!!! Tiffany is amazing and always pleasant!!"
We responded:
"Tim, Thank you for trusting us with your home and auto insurance needs. And we agree Tiffany is amazing! "
Profile photo of Patrick Eakes

Patrick Eakes

October 8, 2024

5  out of  5
rating by Patrick Eakes
"I’ve had policies with them for a couple of years. It has most definitely been cheaper than my previous coverage from other companies. They have always been friendly and helpful. I would definitely recommend 💯🔥👍🏻"
We responded:
"Thanks Patrick. Come see our new office at 2005 Station Cove Flowood. "
Profile photo of Cole Hunt

Cole Hunt

October 7, 2024

5  out of  5
rating by Cole Hunt
"Malcolm and his team are amazing people doing a great job! Communication and insurance knowledge has exceeded expectations - him and his team make dealing with insurance easy. Thanks for all that you do!"
We responded:
"Thank you trusting us with your home and auto insurance. It means a lot to hear these kind words. Have a great week Cole. "
Profile photo of Diane Barlow

Diane Barlow

October 6, 2024

5  out of  5
rating by Diane Barlow
"I have been a State Farm customer for over 25 years and have been extremely happy. I’m originally from California and started with State Farm out there. When I moved to Mississippi, I found Malcolm Houston’s office who made the translation seemless. They are always quick to answer any questions I may have and very helpful."
We responded:
"Thank you so much Diane. It means a lot to hear kind words from our clients. Thank you for allowing us to handle your home and auto insurance needs. "
Profile photo of Janice Ryals

Janice Ryals

October 1, 2024

5  out of  5
rating by Janice Ryals
"I really the time that my State Farm office give me. No matter what I need done Tiffany & Brett with Malcolm Houston are always there for me. The number 1 insurance company."
We responded:
"Thank you Janice! "
Profile photo of Debora Haygood

Debora Haygood

October 1, 2024

5  out of  5
rating by Debora Haygood
"I recently transferred my auto, home and life insurance policies to Malcom Houston’s office and it was one of the best decisions I have ever made. He and his team guided me through the process to switch my coverage to their office and when they could they did all the heavy lifting and handled all the details to make the switch easy. Since the switch, they have addressed all my questions and followed up with in a very timely and professional manner. I don’t like dealing with insurance but I love dealing with my new agent and his team! They are AMAZING!"
We responded:
"Thank you DeeDee. We are so glad to have you. It means so much for you to take the time to write this. Have a great day. "
Profile photo of Sally O'Callaghan

Sally O'Callaghan

July 11, 2024

5  out of  5
rating by Sally O'Callaghan
"We've had great experiences with everyone we've worked with in the office, especially Brett. They've worked late and helped when we had special circumstances, and they've always provided great communication."
We responded:
"Thank you for trusting us with your home and auto insurance. I will relay the compliments to Brett. "
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Steve Linick

June 21, 2024

5  out of  5
rating by Steve Linick
"Best Insurance Agency around! Best staff!"
We responded:
"Thanks Steve! The best clients make it fun to come to work. "
Profile photo of Colen Smith

Colen Smith

May 1, 2024

5  out of  5
rating by Colen Smith
"These are great people doing a wonderful job. I have never had a single issue getting my vehicles covered correctly. The communication with all of the people in the office either face to face or remotely over the phone or computer has been easy, timely, and smooth. Thanks for being first class!"
We responded:
"First class! WOW! Thank you for trusting us with all you insurance needs. "