State Farm® Insurance Agent Malcolm Houston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brett Richmond
June 11, 2026
"Great Experience with the whole staff, I will recommend them to my friends."
"Hello Brett, Thank you for taking the time to share your experience. We value your feedback and thank you for trusting us with your insurance needs! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
Stephen
June 11, 2026
"Malcom and his agency are the GOATS of insurance in the Flowood area."
"Stephen, thanks for the high praise! Our customers are GOATS and that makes it fun to come to work. Thanks for trusting us with your insurance needs. "
Mike Ezell
June 9, 2026
"I was treated promptly and professionally by everyone I communicated with at their office. They took care of every detail and kept me updated throughout the process of changing auto and home insurance. It was seamless and as easy as it could have been. Brett Vann and the rest of the team know how to take care of customers. All of that and they saved me money on my policies! Thank you! Update - Fast forward and it is 2 years later and this team of professionals just keeps getting better and better. Update - 06/09/26 - This team continues to prove that your people make the difference! Keep up the great work!! Thank you for all you do for me!"
"Thanks Mike we are excited to have your business. We will continue to take care of you."
Linda Kirby
June 5, 2026
"Took very good care of me and helped me get what I needed"
"Linda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Malcolm Houston’s Team! Thank you for trusting us with your all your insurance needs. "
Wanda Karges
June 5, 2026
"Called Tiffany for help with a billing issue & as usual she was very friendly & helpful & let me whine about the billing system which I don’t like at all! Tiffany promptly took care of my main issue. Thanks!"
"Wanda, I totally understand your concerns about the new billing system. I believe it will be a better system as we go forward. But you can always contact us for questions or concerns. Thanks for trusting us with your auto insurance and also the kind words. Yes, we all agree Tiffany is always helpful and friendly. "
Lavonne Redmond
June 4, 2026
"They takes care of me & my family cars. Pleasant customer service & more. 😊"
"Wow, thank you, Lavonne, for the amazing 5-star review! It means a lot to us here in Flowood to know that you had such a wonderful experience with us here on State Farm Agent Malcolm Houston’s Team."
Judy Brown
June 3, 2026
"Great customer service"
"Judy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Robert Crouch
May 29, 2026
"Great experience!"
"Hey Robert, thanks for the great feedback. We appreciate you trusting us with your business. "
rakesh das
May 19, 2026
"Great communication and seamless! Very happy with service!"
"Thank you for choosing us for your home and auto insurance needs. "
MrzDiva 43
May 19, 2026
"Tracey is a breath of fresh air, she works with me, she helps me and she has patience with me. She is what makes me stay with State Farm."
"Wow! Thank you for the kind words. We agree Trayce is awesome. We are so glad you have chosen Malcolm Houston State Farm to handle your home and auto insurance needs. "
Lynnice Limbaugh
May 8, 2026
"Fast efficient responsive and polite! State Farm IS a good neighbor!"
"Thank you so much Lynnice! I hope you are doing well. "
Robin Payne
April 11, 2026
"Always there to help. Very friendly."
"Thank you for your kind review of State Farm Agent Malcolm Houston’s Team. We appreciate it!"
Sylena Douglas
April 9, 2026
"Tiffany is always willing to help. She goes above and beyond!"
"Hey Selena! Thank you for the kind words for our team. I’m so glad we can help you with all your insurance needs. "
David Scott
April 1, 2026
"Extended courteous service ,payment due (27th) Friday( upon urgent replacement of credit account cards following fraud alert) ,till following business day on (3rd)Tuesday ."
"Thank you David. I’m glad we were able to help you. Thanks for trusting us with your insurance. "
Kay Newell
March 25, 2026
"They have put up with me for years! ✌️❤️😁"
"We love you Kay! Happy Thanksgiving "
John Hetherington
March 12, 2026
"Claimed reduced insurance on class 3 roof replacement"
"Thanks for feedback. We appreciate your business. "
Anthony Terry
March 3, 2026
"Excellent customer service."
"Thank you for the amazing review, Anthony! It is truly the goal of our team to exceed expectations when it comes to all auto, home, and life insurance needs."
Kolawole Odubanjo
February 24, 2026
"Excellent job and great representatives!"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Malcolm Houston’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Stanley Fisher
February 17, 2026
"Best customer service I have received in quite some time."
"Hey Stan, Thanks for the great review! Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience, and we love knowing yours was no different. We're here for you anytime! "
Lorri Smith
February 8, 2026
"Malcolm Houston State Farm was very helpful in filing my claim, answering all of my questions, & walking with me step-by-step."
"Thank you Lori. "
Michelle Canard
January 30, 2026
"I had the absolute pleasure of working with Matt this morning when I needed to make a change to my auto policy. From start to finish, the experience was exceptional. Matt was knowledgeable and incredibly efficient. He made the process quick, smooth, and stress free. I appreciate the level of service I received. Highly recommend!"
"Hi Michelle, Thanks so much for taking the time to share your positive experience! We are happy to read that Matt was able to provide exceptional service for you. We'll be sure to share your experience with the him! Please let us know what we can do for you in the future."
Matt Huffman
January 23, 2026
"Great service and reasonable rates!!!"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here at Malcolm Houston State Farm."
Amy turner
December 16, 2025
"Great customer service and super responsive and helpful"
"Thank you for the kind words. Have a Merry Christmas "
Ray Jost
December 6, 2025
"If you’re looking for a solid State Farm agent, check out Malcolm Houston. He’s not my personal agent, but I know him well, and he’s the kind of guy who takes care of his clients the right way. He listens, communicates clearly, and makes the insurance process simple instead of stressful. He’s dependable, knowledgeable, and genuinely committed to helping people get the coverage they need. You’ll be in great hands with Malcolm."
"Thanks Ray. I really appreciate the support. Hope to see you on the pickleball courts soon. Merry Christmas "
Stan Fisher
December 5, 2025
"Best insurance dude around! Friendly, prompt and affordable. I highly recommend Malcolm."
"Thanks my man. Merry Christmas to you and yours. "