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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mary Jeffreys

Mary Jeffreys

September 12, 2025

5  out of  5
rating by Mary Jeffreys
"Great experience- I will be using Malcolm and his team for all my insurance needs!"
We responded:
"Thank you Mary. We appreciate you trusting us with you insurance needs. "
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Maggie Robinson

September 12, 2025

5  out of  5
rating by Maggie Robinson
"I had such a great experience! Malcolm and his team are so kind, quick and effective!"
We responded:
"Thank you Maggie"
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Bob Afett

September 12, 2025

5  out of  5
rating by Bob Afett
"Wow!!"
We responded:
"Thank you Bob. "
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Andrea Robinson

September 12, 2025

5  out of  5
rating by Andrea Robinson
"I worked with Avery and got this done super easily!! Very happy with how well this was managed."
We responded:
"Thank you Andrea. I glad Avery was able to assist you. Have a great weekend"
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Madeline Sengson

September 12, 2025

5  out of  5
rating by Madeline Sengson
"He’s the best in the business!"
We responded:
"Thank you Madeline"
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MS Elite 2016

September 2, 2025

5  out of  5
rating by MS Elite 2016
"Malcolm is a great guy and supports local youth sports team. Give him a call for any insurance need"
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Jess McElveen

August 20, 2025

5  out of  5
rating by Jess McElveen
"I received really good help from the personnel here. Really worked with me getting insurance quotes for houses while I house hunted."
We responded:
"Glad we were able to help and best wishes on your new home."
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Dale Jones

August 19, 2025

5  out of  5
rating by Dale Jones
"Great experience great service"
We responded:
"Thank you Dale. Have a great week and please let us know if we can assist you in any way. "
Profile photo of Nancy Hendrix

Nancy Hendrix

August 12, 2025

5  out of  5
rating by Nancy Hendrix
"Tiffney was very helpful. She knew exactly what I needed to have done and did it in a quick and informative manner."
We responded:
"Nancy, Thank you for allowing us to handle your insurance needs. I will share your comments with Tiffany. Have a great week. "
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Kristian Brent Taylor

August 4, 2025

5  out of  5
rating by Kristian Brent Taylor
"Malcom Houston and his team have always been awesome to work with—super helpful with my home, auto, and life insurance. Their response time is impeccable. What really sets him apart is how much he pours back into the community, especially supporting NWRMS students and teachers. Really appreciate all he does!"
We responded:
"Thank you Kristian for trusting us. It is people like you who make it fun to come to work. Go Cougars!"
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Anne Marie Falls

August 4, 2025

5  out of  5
rating by Anne Marie Falls
"Malcolm Houston is a great supporter of the community, and that makes him a great insurance agent!"
We responded:
"Thank you Anne Marie. Go Cougars "
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Augusta Foust

July 30, 2025

5  out of  5
rating by Augusta Foust
"Malcolm Houston is an amazing supporter of NWRMS!! We are so grateful for how you love our teachers!"
We responded:
"Thank you for the kind words and all that you do for the children in our community. "
Profile photo of Paul Reeves

Paul Reeves

July 30, 2025

5  out of  5
rating by Paul Reeves
"Malcolm Houston has taken great care of us over here at Northwest Rankin Middle. Malcolm you are amazing, I hope you see this!!"
We responded:
"I see you Paul! Thank you for your kind words. Go Cougars!!"
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Gabby A.

July 30, 2025

4  out of  5
rating by Gabby A.
"He is a huge supporter of NWR, and that is awesome! It is good to see local businesses supporting the schools in their communities."
We responded:
"We are wishing each of you a wonderful year and GO COUGARS !"
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Christen King

July 30, 2025

5  out of  5
rating by Christen King
"Malcolm is great for our community! Need something, go see him!"
We responded:
"Thank you Christen. GO COUGARS!"
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Teresa St.Amant

July 22, 2025

5  out of  5
rating by Teresa St.Amant
"Malcolm Houston State Farm is the best! Always courteous, save me money, and always helpful!"
We responded:
"Thank you Teresa. You made my day!"
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Michael Miles

July 18, 2025

5  out of  5
rating by Michael Miles
"Help was prompt, and courteous"
We responded:
"Thank you Michael"
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Jo Ann Hall

July 16, 2025

5  out of  5
rating by Jo Ann Hall
"Professional, prompt, and always courteous, the folks here are unchanging in their commitment to customers."
We responded:
"Thank you Jo Ann for the kind words and trusting us with your home and auto insurance needs. "
Profile photo of Nguyet Nguyen

Nguyet Nguyen

June 26, 2025

5  out of  5
rating by Nguyet Nguyen
"I’ve been with Malcolm and his team for over a decade and they have all been so awesome to work with. ( Tiffany, Brett)Ms. Tracey helped me today and she was so friendly, efficient and fantastic to work with"
We responded:
"Thank you Nguyet, you are the best!"
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Dennis Demesa

June 26, 2025

5  out of  5
rating by Dennis Demesa
"Great company"
We responded:
"Thank you Dennis"
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Kim Mcwilliams

May 20, 2025

5  out of  5
rating by Kim Mcwilliams
"Always get immediate and friendly help."
We responded:
"Thank you, Kim. "
Profile photo of Shea Taylor

Shea Taylor

May 20, 2025

5  out of  5
rating by Shea Taylor
"Tremendous ambassador for our city and out schools!"
We responded:
"Thank you for the kind words, Shea"
Profile photo of Tiffany Dennis

Tiffany Dennis

May 19, 2025

5  out of  5
rating by Tiffany Dennis
"Amazing agent and staff. They are always so helpful and Tiffany even knows my voice when I call."
We responded:
"Tiffany, thank you for trusting us with your home and auto insurance needs. "
Profile photo of Kathy Smith

Kathy Smith

May 19, 2025

5  out of  5
rating by Kathy Smith
"Fantastic service!"
We responded:
"Thank you, Kathy. We appreciate your kind words and trust. "
Profile photo of Elizabeth Orr

Elizabeth Orr

May 19, 2025

5  out of  5
rating by Elizabeth Orr
"Best insurance agent around!!"
We responded:
"Thank you, Elizabeth,! We appreciate your kind words. "