State Farm® Insurance Agent Malcolm Houston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve McMahon
September 1, 2026
"Excellent Customer Service and willingness in helping resolve my clam issues. Always satisfied with service from this office. Highly recommend!!!"
"Steve,
Thank you for trusting us with your insurance needs. Please let us know if we can help with anything.
"
Shumika Brown
September 1, 2026
"Love them"
"And we love you Shumika! Thank you for the great review. "
Steven DeSalvo
August 31, 2026
"Great experience getting Life Insurance. Fast, friendly and knowledgeable service. Very satisfied with entire process. Jessica Newton was outstanding!"
"Steve,
Thank you for trusting us to handle your life insurance needs. We all agree Jessica is awesome. "
Allyson Brock
August 31, 2026
"By far, this is the most responsive and professional insurance agency my husband and I have ever had. They are courteous and take time to explain policy options to make sure you truly understand. And Tiffany is always a joy to speak with on the phone!!"
"Thank you so much Allyson. We greatly appreciate your family trusting us with all your insurance needs. "
Larry Grubbs
August 18, 2026
"Great people to deal with. Kinda like family."
"Thank you Larry"
Sandra Glover
August 18, 2026
"Great experience! Very informative and efficient. Highly recommend this agency."
"Thank you so very much Sandra for the wonderful review. And thank you for taking the time to share. "
Lee Gilliland
August 11, 2026
"Wonderful and helpful. Wouldn't use anyone other than them. Highly recommend!!"
"Thank you Lee. It was great to see yall today. Thank you very much. "
Todd Jackson
August 5, 2026
"Wonderful staff"
"Thanks Todd!"
Jessie L. Manton
July 22, 2026
"Tiffany was able to solve my problems with Drive Safe within a short period of time. Thank you!"
"Thank you Jessie! The Drive Safe & Save is a fantastic discount. I’m glad we could help. "
Denna Clark
July 16, 2026
"Prompt and accurate service plus very nice!"
"Thank you Denna! It is always a special treat to hear kind words. Have a great day! "
T. Scott Barry
June 22, 2026
"He would NOT accept a NEW incoming client transfer. How RUDE! Is this how you treat your NEW clients?? What nerve! Don't do business with this place."
Janeen Richards
June 18, 2026
"Had an accident and totaled my car. Everything went so smoothly from the wrecker service, rental, medical, etc. I didn't have to do anything much. Thank you for making everything go smoothly. I was out of pocket for nothing."
"Janeen, we are so glad you are ok. Thank you so much for taking the time to write this review. I'm glad the auto claim has gone smoothly. Thank you again for the kind words. "
Brett Richmond
June 11, 2026
"Great Experience with the whole staff, I will recommend them to my friends."
"Hello Brett, Thank you for taking the time to share your experience. We value your feedback and thank you for trusting us with your insurance needs! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
Stephen
June 11, 2026
"Malcom and his agency are the GOATS of insurance in the Flowood area."
"Stephen, thanks for the high praise! Our customers are GOATS and that makes it fun to come to work. Thanks for trusting us with your insurance needs. "
Mike Ezell
June 9, 2026
"I was treated promptly and professionally by everyone I communicated with at their office. They took care of every detail and kept me updated throughout the process of changing auto and home insurance. It was seamless and as easy as it could have been. Brett Vann and the rest of the team know how to take care of customers. All of that and they saved me money on my policies! Thank you!
Update - Fast forward and it is 2 years later and this team of professionals just keeps getting better and better. Update - 06/09/26 - This team continues to prove that your people make the difference! Keep up the great work!! Thank you for all you do for me!"
"Thanks Mike we are excited to have your business. We will continue to take care of you."
Linda Kirby
June 5, 2026
"Took very good care of me and helped me get what I needed"
"Linda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Malcolm Houston’s Team!
Thank you for trusting us with your all your insurance needs. "
Wanda Karges
June 5, 2026
"Called Tiffany for help with a billing issue & as usual she was very friendly & helpful & let me whine about the billing system which I don’t like at all! Tiffany promptly took care of my main issue. Thanks!"
"Wanda, I totally understand your concerns about the new billing system. I believe it will be a better system as we go forward. But you can always contact us for questions or concerns. Thanks for trusting us with your auto insurance and also the kind words.
Yes, we all agree Tiffany is always helpful and friendly. "
Lavonne Redmond
June 4, 2026
"They takes care of me & my family cars. Pleasant customer service & more. 😊"
"Wow, thank you, Lavonne, for the amazing 5-star review! It means a lot to us here in Flowood to know that you had such a wonderful experience with us here on State Farm Agent Malcolm Houston’s Team."
Judy Brown
June 3, 2026
"Great customer service"
"Judy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience.
"
Robert Crouch
May 29, 2026
"Great experience!"
"Hey Robert, thanks for the great feedback. We appreciate you trusting us with your business. "
rakesh das
May 19, 2026
"Great communication and seamless! Very happy with service!"
"Thank you for choosing us for your home and auto insurance needs.
"
MrzDiva 43
May 19, 2026
"Tracey is a breath of fresh air, she works with me, she helps me and she has patience with me. She is what makes me stay with State Farm."
"Wow! Thank you for the kind words. We agree Trayce is awesome. We are so glad you have chosen Malcolm Houston State Farm to handle your home and auto insurance needs.
"
Lynnice Limbaugh
May 8, 2026
"Fast efficient responsive and polite! State Farm IS a good neighbor!"
"Thank you so much Lynnice! I hope you are doing well. "
Robin Payne
April 11, 2026
"Always there to help. Very friendly."
"Thank you for your kind review of State Farm Agent Malcolm Houston’s Team. We appreciate it!"
Sylena Douglas
April 9, 2026
"Tiffany is always willing to help. She goes above and beyond!"
"Hey Selena! Thank you for the kind words for our team. I’m so glad we can help you with all your insurance needs.
"