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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Larry Travis

September 26, 2023

5  out of  5 rating by Larry Travis
"Service was great, process was prompt/speedy and provider was able to provide answers to questions presented. Please with service."

Michael Elmore

September 22, 2023

5  out of  5 rating by Michael Elmore
"Malcolm is a pleasure to work with. He took care of everything I needed and took the time to explain everything to me. Definitely went above and beyond. It’s very hard for me to get time away from work to go into their office. He worked with me over the phone while I was working, making the whole process simple, convenient, and painless for me. Highly recommend!"

Landry Barnett

September 7, 2023

5  out of  5 rating by Landry Barnett
"Matt Clair made my experience smooth and quick. Great customer service. Really appreciate Malcolm and his team. Very helpful and easy to work with"

Cindy Strickler

September 5, 2023

5  out of  5 rating by Cindy Strickler
"Our policies were transferred to Malcom’s office in 2022. It was somewhat of a complicated situation, but we got excellent service from Tiffany, a team member in Malcolm’s office. She is always responsive to my requests and questions, and provided excellent customer service."

brandon white

August 28, 2023

5  out of  5 rating by brandon white
"Would not use anyone else the whole team is amazing"

D Hart

August 25, 2023

5  out of  5 rating by D Hart
"All the staff at this branch have proved to be super helpful over the years. They are always available to answer questions, and are very friendly, and easy to work with."

tracye eakes

August 21, 2023

5  out of  5 rating by tracye eakes
"Great customer service. Always helpful! Home, auto and life. Best bundled rates and willing to answer any questions."

Mike Ezell

August 18, 2023

5  out of  5 rating by Mike Ezell
"I was treated promptly and professionally by everyone I communicated with at their office. They took care of every detail and kept me updated throughout the process of changing auto and home insurance. It was seamless and as easy as it could have been. Brett Vann and the rest of the team know how to take care of customers. All of that and they saved me money on my policies! Thank you! Update - Fast forward and it is 2 years later and this team of professionals just keeps getting better and better. Thank you for all you do for me!"

Cassie Kennedy

August 17, 2023

5  out of  5 rating by Cassie Kennedy
"Very knowledgeable, friendly and answered all my questions."

Patrick Eakes

August 16, 2023

5  out of  5 rating by Patrick Eakes
"I’ve had policies with them for a couple of years. It has most definitely been cheaper than my previous coverage from other companies. They have always been friendly and helpful. I would definitely recommend 💯🔥👍🏻"

Josh Trim

March 24, 2023

5  out of  5 rating by Josh Trim
"Malcolm and his team go above and beyond to take care of all my insurance needs. He genuinely cares about his clients and responds quickly any time I have reached out with questions. So grateful to have him as my agent! Highly recommend!"

Seth Drake

March 24, 2023

5  out of  5 rating by Seth Drake
"Great service !"

Matt Clair

February 7, 2023

5  out of  5 rating by Matt Clair
"I am super excited to be joining the team here at Malcolm Houston State Farm. For any and all of your insurance needs give us a call or stop by the office. We will be happy to assist you!"

Tarney Sumpter

August 3, 2022

5  out of  5 rating by Tarney Sumpter
"Tiffany is the best thing since sliced bread. She deserves a Nobel peace prize or a paid vacation! If my car ever gets stolen again, I hope she’s there to help again!"


June 21, 2022

5  out of  5 rating by Burch
"Brett Vann was helpful and timely with all of our needs. Exceeded expectations!"

Cheyenne Stewart

February 28, 2022

5  out of  5 rating by Cheyenne Stewart
"Eli helped me out tremendously today. In this day and age it is rare to have a representative be beyond transactional on a call. He we out of his way to create a solution for me I did not even know was available. In doing this, he not only saved me money, but also left me more knowledgeable about my coverage options. Keep making a difference Eli!"

Madison Callegan

February 25, 2022

5  out of  5 rating by Madison Callegan
"Brett was very helpful in getting our quote together for home, auto, and life insurance! Thank you for all your help and questions answered!"

Niki Sprayberry

February 10, 2022

5  out of  5 rating by Niki Sprayberry
"I've had State Farm for over 10 years and they have always been amazing! Super friendly agents and always willing to help anyway they can!"

Angela Falgoust

January 31, 2022

5  out of  5 rating by Angela Falgoust
"I am very pleased with the wide array of products offered; I like all of my accounts and policies to be in one place and it makes it so easy to keep up with. Malcolm Houston’s agency really listens to what you’re wanting and helps come up with the best plan for you!"

Ellen Falgoust

January 31, 2022

5  out of  5 rating by Ellen Falgoust
"Great service! Brett was very knowledgeable and helpful in explaining the types of policies available for me. Will recommend Malcolm Houston State Farm agency to my friends."

Daniela Linick

January 28, 2022

5  out of  5 rating by Daniela Linick
"This agency is great to work with! They respond quickly to your questions and needs. They are professional, friendly and care about their customers! Highly recommended :)"

Anna Bryant

January 28, 2022

5  out of  5 rating by Anna Bryant
"Tiffany is the!"

Tina Smith

January 26, 2022

5  out of  5 rating by Tina Smith
"Tiffany is a dedicated agent and loves her job."

Janet King

January 26, 2022

5  out of  5 rating by Janet King
"Malcolm and his staff are the best! Always professional, quick to respond and willing to go the extra mile to help with all of your insurance needs. Their office has helped me with home, auto, renters, construction & personal liability insurance. If you’re looking for an agent that offers more than just sales, I highly recommend Malcolm and his team!"

Tanna Stone

January 25, 2022

5  out of  5 rating by Tanna Stone
"Tiffany is the best!!!!"