Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kay Newell

Kay Newell

November 26, 2024

5  out of  5
rating by Kay Newell
"They have put up with me for years! ✌️❤️😁"
We responded:
"We love you Kay! Happy Thanksgiving "
Profile photo of Todd Parnell

Todd Parnell

November 26, 2024

5  out of  5
rating by Todd Parnell
"I have had the best experience with this office. Dealing with Matt has been awesome. After transferring to this office from another agent out of state, the experience has been a breath of fresh air and restored my confidence in State Farm. Matt is very prompt to answer any questions I have and assist to exceed expectations."
We responded:
"Thank you Todd. We are happy to have Matt and thankful for you trusting us with your home and auto insurance. Happy Thanksgiving !"
Profile photo of Cassie Kennedy

Cassie Kennedy

November 8, 2024

5  out of  5
rating by Cassie Kennedy
"Very knowledgeable, friendly and answered all my questions."
We responded:
"Thank you Cassie. It is always rewarding to hear good things from our clients. Have a great weekend and please visit us at our new location 2005 Station Cove, in Flowood near Hartfield school. "
Profile photo of tim harper

tim harper

October 31, 2024

5  out of  5
rating by tim harper
"Been a (home and auto) client for years and every time I need information or service they go above and beyond!!!! Tiffany is amazing and always pleasant!!"
We responded:
"Tim, Thank you for trusting us with your home and auto insurance needs. And we agree Tiffany is amazing! "
Profile photo of Timmy Bridgeman

Timmy Bridgeman

October 9, 2024

5  out of  5
rating by Timmy Bridgeman
"I met the State farm staff at the taste of Flowood. It has been an excellent service experience since. Big shout out to Matt and the staff @ State farm..."
We responded:
"Thank you Timmy. The Taste of Flowood is such a great event. Thank you for trusting us with your home and auto insurance. "
Profile photo of Patrick Eakes

Patrick Eakes

October 8, 2024

5  out of  5
rating by Patrick Eakes
"I’ve had policies with them for a couple of years. It has most definitely been cheaper than my previous coverage from other companies. They have always been friendly and helpful. I would definitely recommend 💯🔥👍🏻"
We responded:
"Thanks Patrick. Come see our new office at 2005 Station Cove Flowood. "
Profile photo of Cole Hunt

Cole Hunt

October 7, 2024

5  out of  5
rating by Cole Hunt
"Malcolm and his team are amazing people doing a great job! Communication and insurance knowledge has exceeded expectations - him and his team make dealing with insurance easy. Thanks for all that you do!"
We responded:
"Thank you trusting us with your home and auto insurance. It means a lot to hear these kind words. Have a great week Cole. "
Profile photo of Diane Barlow

Diane Barlow

October 6, 2024

5  out of  5
rating by Diane Barlow
"I have been a State Farm customer for over 25 years and have been extremely happy. I’m originally from California and started with State Farm out there. When I moved to Mississippi, I found Malcolm Houston’s office who made the translation seemless. They are always quick to answer any questions I may have and very helpful."
We responded:
"Thank you so much Diane. It means a lot to hear kind words from our clients. Thank you for allowing us to handle your home and auto insurance needs. "
Profile photo of Janice Ryals

Janice Ryals

October 1, 2024

5  out of  5
rating by Janice Ryals
"I really the time that my State Farm office give me. No matter what I need done Tiffany & Brett with Malcolm Houston are always there for me. The number 1 insurance company."
We responded:
"Thank you Janice! "
Profile photo of Debora Haygood

Debora Haygood

October 1, 2024

5  out of  5
rating by Debora Haygood
"I recently transferred my auto, home and life insurance policies to Malcom Houston’s office and it was one of the best decisions I have ever made. He and his team guided me through the process to switch my coverage to their office and when they could they did all the heavy lifting and handled all the details to make the switch easy. Since the switch, they have addressed all my questions and followed up with in a very timely and professional manner. I don’t like dealing with insurance but I love dealing with my new agent and his team! They are AMAZING!"
We responded:
"Thank you DeeDee. We are so glad to have you. It means so much for you to take the time to write this. Have a great day. "
Profile photo of Sally O'Callaghan

Sally O'Callaghan

July 11, 2024

5  out of  5
rating by Sally O'Callaghan
"We've had great experiences with everyone we've worked with in the office, especially Brett. They've worked late and helped when we had special circumstances, and they've always provided great communication."
We responded:
"Thank you for trusting us with your home and auto insurance. I will relay the compliments to Brett. "
Profile photo of Steve Linick

Steve Linick

June 21, 2024

5  out of  5
rating by Steve Linick
"Best Insurance Agency around! Best staff!"
We responded:
"Thanks Steve! The best clients make it fun to come to work. "
Profile photo of Colen Smith

Colen Smith

May 1, 2024

5  out of  5
rating by Colen Smith
"These are great people doing a wonderful job. I have never had a single issue getting my vehicles covered correctly. The communication with all of the people in the office either face to face or remotely over the phone or computer has been easy, timely, and smooth. Thanks for being first class!"
We responded:
"First class! WOW! Thank you for trusting us with all you insurance needs. "
Profile photo of Austin Wrightt

Austin Wrightt

April 25, 2024

5  out of  5
rating by Austin Wrightt
"Awesome people here, would highly recommend. My thanks to Brett and the entire team for their exceptional service."
We responded:
"Thanks Austin. Appreciate the kind words. Have a great week "
Profile photo of Juan Gonzalez

Juan Gonzalez

April 19, 2024

1  out of  5
rating by Juan Gonzalez
"They made the process seem smooth and easy at first until I realized they had made some mistakes, including listing the wrong mailing address, causing us to delay receiving our drive safe and save beacons. From there, communication was a problem. Always ended up having to go to their office as I would not receive timely responses to my concerns. A lady, Tiffany, always seemed annoyed to provide answers and when we tried to add a 3rd car to our policy, she didn't even try to build a more convenient quote. She was in fact relieved when we told her we would try a different insurance company. They never apologized for any of their processing mistakes. In conclusion, beautiful new office, BAD customer service. I cancelled our policy. If you like Statefarm, go to a different agent!"
We responded:
"We do not have anyone named Stephanie working in our agency but I am available to discuss any issues you may have experienced. Please contact me at the office number at your convenience. "
Profile photo of Rebecca Acey

Rebecca Acey

April 8, 2024

5  out of  5
rating by Rebecca Acey
"Brett is ALWAYS on top of everything. Fast and efficient when I need to make a change or just ask a question!!"
We responded:
"I agree totally. Thank you for trusting us "
Profile photo of Jim Keel

Jim Keel

March 28, 2024

5  out of  5
rating by Jim Keel
"Brett always does a great job. Always looking at ways to save us money."
We responded:
"Thank you Jim. Happy Easter!"
Profile photo of Daniel Pepper

Daniel Pepper

March 26, 2024

5  out of  5
rating by Daniel Pepper
"10 out 10"
We responded:
"Thank you Daniel. Hope your doing well"
Profile photo of David Nations

David Nations

March 21, 2024

5  out of  5
rating by David Nations
"Always have great service with someone, if I have a question or see a possible issue."
We responded:
"Thank you David for the kind words and for trusting us with your home and auto insurance needs. "
Profile photo of Katelyn hanneke

Katelyn hanneke

February 29, 2024

5  out of  5
rating by Katelyn hanneke
"Never thought the insurance process could be such a pleasant experience. State farm has been a huge help. Matthew Clair was extremely professional and considerate. I very highly recommend him! Will be going to him again in the future."
We responded:
"Thanks Katelyn! Matt is a star for sure. Thanks for trusting us with your all your auto insurance needs. "
Profile photo of Tim Walker

Tim Walker

February 13, 2024

5  out of  5
rating by Tim Walker
"Tiffany is a rock star. I have a claim that has experienced some bumps, but she is always a calming voice and searchers for the answer if she can't locate it. I would be a wreak without her help through this process. She is first class in every way!!!"
We responded:
"Thanks for the kind words Tim. I’m glad to know she has been able to assist with your home insurance claim. "
Profile photo of Brandi McGuire

Brandi McGuire

February 3, 2024

5  out of  5
rating by Brandi McGuire
"Malcom is always there to answer my millions of questions when I’m car shopping! He will always be my agent!"
We responded:
"Thank you Brandi.😊 Proud that you trust us with your home auto insurance. "
Profile photo of Tawanna Gipson

Tawanna Gipson

February 2, 2024

5  out of  5
rating by Tawanna Gipson
"Great customer service. Tiffany is always there to answer any questions you have."
We responded:
"Thank you for trusting us with your insurance and your kind words. "
Profile photo of Annette Bobo

Annette Bobo

January 24, 2024

5  out of  5
rating by Annette Bobo
"Tiffany is always so pleasant and helpful and will guide me to any other associates in the office if I need further assistance. Everybody in the office is wonderful."
We responded:
"Thank you Annette for the kind words and we agree Tiffany is great. Thanks for trusting us with your insurance needs. "
Profile photo of Deborah Stevenson

Deborah Stevenson

December 2, 2023

5  out of  5
rating by Deborah Stevenson
"So courteous and efficient. Saved us money ❤️"
We responded:
"Deborah., Thank you for trusting us with your home and auto insurance. Have a wonderful Christmas season. "